Refund policy

Effective Date: October 2025
Store: 3DPrintica – Patras, Greece

At 3DPrintica, every item is made with precision and passion. Most of our products are custom-made, 3D-printed, and hand-painted, therefore returns and refunds are limited to specific cases as described below.

1. Custom & Made-to-Order Items

All custom 3D prints, figurines, neon frames, and personalized items are made specifically for you.
Because of their unique nature, we do not accept returns or offer refunds unless the item arrives:

  • Damaged during shipping, or

  • Significantly different from what was described or shown.

If this happens, please contact us within 7 days of delivery with:

  • Order number

  • Clear photos or video showing the issue

We will review your request and, if approved, offer:

  • A replacement at no extra cost, or

  • A refund to your original payment method.

2. Standard (Non-Custom) Products

For items like paints, tools, accessories, or materials that are not custom-made:

  • You can return them within 14 days of receiving your order.

  • Items must be unused, in original packaging, and in resellable condition.

  • Return shipping costs are covered by the buyer unless the item was defective or incorrect.

Refunds are processed within 5–10 business days after the returned item is received and inspected.

3. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, contact us immediately at info@3dprintica.com or via our contact page.
We will file a claim with the courier and either replace or refund your order once verified.

4. Cancellations

Orders can be canceled within 24 hours of purchase.
After this period, especially for custom prints already in production, cancellations cannot be guaranteed.

5. Contact

For any return or refund request, please email info@3dprintica.com with your order number and proof of issue.
We are here to ensure you’re satisfied with your 3DPrintica experience.